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Since 2020, the Swisstranslate translation agency has been meeting the highest of quality standards: ISO 9001. Recognised world-wide, this certification also applies to language services, ensuring reliable processing as well as efficiency in our internal processes.
More generally, the ISO 9001 standard supports tertiary sector companies in the development and consistent implementation of systems aimed at customer satisfaction, efficiency improvements and quality assurance.
What are the advantages?
Swisstranslate is ISO 9001 certified, which is the most important international standard in the field of quality management. It recognises our technological tools, our structure, our working methods, certifying that our internal procedures are all adequate. Software and CRM processes are smooth and allow for the perfect tracking of your translation projects.
How is this certification obtained?
The ISO 9001 standard is awarded following an external audit, renewable every three years. Every year, an intermediate check is carried out.
This standard requires the performance of internal and external audits, in order to guarantee the effectiveness of the quality management system and the organisation’s compliance.
The external audits are carried out by a qualified independent auditor, specifically trained by an international certification body. On the occasion of the first audit, which led to our certification, it was found that Swisstranslate complies with the applicable standard requirements in terms of the exchanges between employees and the processing of our customers’ requests.