SWISSTRANSLATE vous accueille sur son stand !

Nos équipes restent disponibles pour vous accueillir et échanger sur vos besoins en traduction au salon RH Suisse le 3 et 4 octobre prochain au stand « H11 » à Palexpo Genève.

 

Cliquez sur le lien ci-dessous pour consulter le programme https://www.salon-rh.ch/programm/line-up/

 

 

Ainsi qu’au salon COMMUNICA le 10 et 11 octobre prochain au stand numéro « 503 » à Palexpo Genève.

 

Cliquez sur le lien ci-dessous pour consulter le Plan https://www.communica.ch/plan-2018/

 

Nous travaillons tous ensemble sur des projets urgents, volumineux ou techniques afin de vous livrer la meilleure qualité au plus proche de vos exigences.Nos traducteurs internes, réviseurs, et rédacteurs restent à votre disposition.

 

À bientôt sur notre stand !

MERCI DE TOUT COEUR à l’équipe Swisstranslate d’avoir participé à la course de 10km, sous le maillot d’Handicap International !! Dons récoltés HI : 9’740 CHF

Digitalization for improved Quality and Efficiency at SwissTranslate

Digitalization for improved Quality and Efficiency at SwissTranslate

SwissTranslate is a Geneva-based Translation Agency which was founded in 2015 and that relies on a large network of more than 2’000 duly tested translators and 600 interpreters. They exclusively translate into their mother tongue, which enables them to provide excellent work to meet their clients’ needs.

Specialized in 8 different business areas with more than 40 languages, SwissTranslate experts are supervised by senior proofreaders and excel in managing urgent, large volumes, sworn or certified translations within global projects.

SwissTranslate’s 700+ clients are mainly located in Switzerland, Europe and North America.

Challenge

SwissTranslate is a dynamic, fast growing company based on a business model that implies managing dozens of complex projects simultaneously. The Founders immediately identified the need for a tool that would give them optimal visibility on deals and projects, with easy access to both high level and detailed statistics on centralized, business-related data.

To make SwissTranslate’s work processes as efficient as possible, they wanted to streamline their sales process by handling quotes and generating leads via their website. At the same time, invoicing and payment tracking needed to be handled centrally as well, all of which could best be achieved with a cloud-based, scalable and reliable CRM system.

Solution

Salesforce was quickly seen as the “perfect match” CRM system and Nexell was selected to help SwissTranslate implement the project with complex and constantly evolving business requirements. With Nexell’s 15 years of profound knowledge in CRM projects, and as the first Salesforce certified implementation partner in Europe, SwissTranslate set the cornerstone for their competitive advantage in times of digital transformation.

All client data and business contacts needed to be structured, categorized and imported in Salesforce to enable staff members to access up-to-date, high-quality data and log / schedule activities, communication and project tasks aligned with their internal processes and requirements. Salesforce was to become the one-stop-shop for all daily activities at SwissTranslate, from Sales to Project Management.

The SwissTranslate website had to be integrated with Salesforce in order to optimize the lead generation process and collect quote requests automatically. Requests could therefore be managed very quickly in Salesforce and teams could easily and efficiently transition from Sales to Delivery and Invoicing.

Result

Once Salesforce was deployed, SwissTranslate started their new competitive era in today’s digital world. Efficiency increased tremendously with the new supporting tools in place, which helps manage and update all contacts and data in one single system, including mobile, with concurrent access by the entire team.

The online quote request form as well as various automations, both helped SwissTranslate save time during their whole business process, allowing Sales representatives to dedicate more time to business development rather than to administrative tasks. SwissTranslate’s sales and invoicing process was automated thanks to pre-formatted email and documents templates. This was a big step towards increased efficiency, considering the fact that they manage more than 400 projects per month, the majority with tight deadlines.

For the Project Management team that is responsible for the coordination of all translation projects, assignment of resources (translators or revisors) has to be straightforward. Reliability and Responsiveness are key and the system allows Project Managers to continuously keep track of the quality of delivery, by analysing results and satisfaction ratings clients award to a project or to a translator. This rating system is applied after a project – to react proactively in case of negative feedback – but also before a project – to evaluate and find the “best fit”, based on the translator’s expertise, skills and experience.

The Salesforce Report & Dashboard functionality was key for the Management who required real-time, granular indicators on business activities, be it at corporate or individual level. Key Performance Indicators (calls per day, deals per month, projects per industry, etc.) were implemented and made available to staff members to provide them with all the tools they need to excel.

This technological adoption resulted in a breakthrough for SwissTranslate, as they can guarantee expertise and professionalism, as well as proximity and reactivity, despite the company’s fast growth rate. Setting the cornerstone for digitization was the best SwissTranslate could do to have the edge over the competition and Nexell is proud to be their partner of choice and help them be at the top.

 

Swisstranslate Event – New Office in Geneva – 27.04.18

Un grand Merci à l’ensemble des collaborateurs et clients Swisstranslate pour votre présence ! 

Swisstranslate & Suisseo – Intervenants lors de l’Atelier CVCI au Forum FORWARD – 19 avril 2018

Compte-rendu: FORWARD, le forum de l’innovation

Quelles sont les opportunités et les risques offerts par la digitalisation?

Revivez l’essentiel des interventions de FORWARD, le forum de l’innovation pour les PME, organisé par l’EPFL, Le Temps et PME Magazine, avec le soutien de l’Etat de Vaud.

https://www.pme.ch/actualites/2018/04/18/compterendu-forward-forum-linnovation

 

Race for Gift – Soutenez avec nous Handicap International !

Participez à la cagnotte tout comme Swisstranslate en cliquant sur le lien ci-dessous :

www.leetchi.com/fr/Cagnotte/32900863/cb2da4df

Race for Gift est un événement sportif permettant à tous ceux qui le souhaitent de soutenir des organisations à but non lucratif de manière différente et dans la convivialité. C’est un événement qui n’existe nulle part ailleurs en Suisse.

Toute l’équipe de SWISSTRANSLATE a décidé de soutenir Handicap International lors de cette course se déroulant le 27 Mai 2018 prochain à Genève.

UN DÉFI CARITATIF

Nous nous engageons à collecter la somme de CHF 2 500 pour soutenir Handicap International.

UN DÉFI SPORTIF

Nous participons au choix à une marche de 5 km ou une course de 5 km ou 10 km, seul ou en équipe.

Race for Gift, c’est l’exploit et l’esprit sportif de tout un chacun, petit ou grand, entraîné ou amateur, mis au service de l’action solidaire lors d’un rassemblement festif. Le but est de ne donner aux coureurs et à nos partenaires qu’une seule envie : celle de revenir pour toujours avec plus de joie et de partage.

Nous comptons sur votre soutiens et n’hésitez pas à venir nous encourager le 27 Mai prochain lors de cet événement.

L’équipe Swisstranslate

www.leetchi.com/fr/Cagnotte/32900863/cb2da4df

 

COMMUNICA – Palexpo Genève – 11 & 12 Octobre – Hall 3 Stand 601

Swisstranslate vous accueille sur notre stand au salon COMMUNICA

Palexpo Genève – 11 & 12 Octobre – Hall 3 Stand 601

 

PETIT-DEJEUNER BNI / COMMUNICA (sur inscription)

7h30  Accueil des participants, Réseautage avec Café-Croissants
8h00  Séance BNI « Spéciale Palexpo »
9H30  Suite du Réseautage avec Café-Croissants
10h00 VISITE du Salon

Pour participer à cet événement, nous vous prions d’envoyer par retour de ce courriel, à Laure Mercier, votre nom, prénom, nom de l’entreprise, et e-mail afin de procéder à votre inscription avant le jeudi 5 octobre 2017

(Prévoir 20.- chf pour participer à l’événement)

Laure Mercier
Responsable BNI GENEVE +
activ-and-zen@lauremercier.com

 

 

 

Comment s’inspirer de la communication politique ? animée par Rezonance. (sur inscription)

Le monde des affaires et celui de la politique n’ont rien en commun ? À vrai dire les entreprises ont beaucoup à apprendre de la communication en politique. Olivier Kennedy vous en dit plus. Venez l’écouter pour savoir ce que les entreprises peuvent apprendre des politiques.

Avec notamment :

 Olivier Kenedy, Fondateur d’Enigma : Inscription sur le site

https://www.rezonance.ch/events/sinspirer-de-communication-politique/

 

 

 

«Faire de la Suisse un hub d’innovation digitale reconnu mondialement».

Alors que la Suisse est historiquement une terre d’innovation dans beaucoup de domaines, on entend souvent que nous sommes en train de totalement passer à côté des sujets induits par la transformation digitale. Afin d’avoir une véritable place à jouer dans cette (r)évolution, il faut que tout le monde se sente concerné, afin de savoir quelles sont les batailles à mener. Dans ce contexte, nous vous présenterons les challenges, auxquels notre pays fait face actuellement et ce que digitalswitzerland met en place, pour faire avancer la Suisse, son économie et sa population, afin de répondre à ces nouvelles réalités.

Sébastien Kulling, directeur de digitalswitzerland pour la Suisse romande.

Arnaud Grobet, associé d’Emakina & Ambassadeur de digitalswitzerland.

 

 

 

« La créativité suisse au service de la com & de la pub »,

Table ronde organisée Le Club de Pub de Genève (CPG) et Communication Suisse (KS-CS)

« Comment le swissness peut apporter de la singularité dans la com & la pub, ou pas ».
Dans un monde de la communication plus globalisé, plus digitalisé, plus automatisé, plus aseptisé, … la créativité devient une denrée rare sur laquelle la Suisse pourrait se positionner, ou non, au niveau de la communication et du marketing. La créativité suisse existe-t-elle réellement en communication ou en marketing ? Si oui, est-elle différenciante & efficace ? Avons-nous des atouts spécifiques à faire valoir ? Si non, faut-il essayer de la développer pour apporter une swiss touch à la publicité en Suisse ?

orchestrée par Patrick Zanello de Communication Suisse.

Panélistes:
– Nicolas Crettenand – CMO de la marque Valais-Wallis
– Michael Kamm – CEO de l’agence Trio
– Xavier Casile – éditeur de livres chez Goodheidiproduction
– Patrick Vallelian – Directeur Général de Sept Info

Nexell, Salesforce Partner – Event in Zurich w/ Swisstranslate

Founded in 2002, Nexell GmbH, based in Switzerland, help their customers and non-profit organizations in the field of CRM (Customer Relationship Management). Their services, technologies and strategies culminates from years of experience with large and small firms, resulting in a set of best practices which are applied to all our projects, big and small, locally and internationally.

https://www.nexell.net

 

The development of technology, also in the CRM space, is relentless and an unstoppable machine.

As the oldest certified salesforce.com partner in Europe, we have taken part in this journey for the last 15 years. Salesforce being the leader in Cloud and CRM solutions, has recently announced the introduction of AI onto their platforms. Einstein, salesforce’s AI solution, is touted to be a « game changer » that will transform the way we work.

But are customers ready for this change ? Are the people (CRM users) and organizations ready for the touted impact ?

The constant evolution in technology is today, a given. The challenge we see our customers facing in their daily business, on the one hand, is keeping their organizations on top of these endless changes and not fall behind. On the other, most customers we work with, worldwide, large & small, have more fundamental challenges, such as having clean data, defining common processes, user adoption, or even in some cases defining their « rules of the game » and agreeing on what is a Lead, Account & Contact.

It never ceases to amaze, how many discussions we have, to define what is a Lead, when is it a Lead and when is it no longer a Lead. Or even, in some cases, what is a customer ? You would think this is obvious, but often it is not.

Will AI solutions help such customers ? It is doubtful when even fundamentals of their business processes are not clearly defined.

Without a doubt, the use of AI will benefit certain customers, who have clear and defined processes, and work with common methods and definitions. Even when not perfect, the AI machine will help and assist the user to do his job better . Clients with very large CRM installations, with millions of datasets, will benefit from background AI analysis and suggestions to better and more simply interpret the mass of data.

Is this something that will help from Day 1 of the CRM implementation ? Probably not, as in the best of cases, AI will need to learn the habits of users, trends and tendencies, understanding the data and start helping and advising its users.

So how do I prepare myself and my team for AI ? you may be asking yourself.
To get full benefits of AI functionality, a few fundamentals need to be considered and prepared. For AI to properly « predict or assess » your data, you of course need to have your data in one system and not in silos or individual excel lists. Prepare & train your users, ensure adoption is mandatory, and support their needs when problems come up. When facing resistance, work to remove the excuses for not using the new tools.

The data in your system needs to be « clean », ie: no duplicates. We have all heard the phrase « garbage in – garbage out ». AI will also typically need relatively large amounts of data to analyse trends and recommend scorings. Large amounts of data are really only useful if all users use the system in a common way and respect the rules of data entry, and their associated business processes.

Set your expectations with AI. Simply by switching on the AI functionality, AI will not magically solve your problems. AI will need time to assess & analyze enough to start making sound analysis & predictions. You, your users and company, will also need time to adapt & adopt new tools and learn how such tools can best serve your business needs.

As we keep an eye on the marketplace, the already announced developments and what is soon to come, not only from salesforce.com but many players in the business, AI is here, now, and here to stay. As a new dimension in the CRM world of our clients, it will be very interesting to see how and how quickly Einstein and other tools will be adopted.

Nexell – your Swiss based Certified Partner, supporting clients worldwide.